Lime Health Launches Emilia, the First Smart App 100% Dedicated to Patients

By Francis Robichaud, Patient Experience Technology Specialist, August 18, 2025

It is with great pride that the Lime Health team unveils today a project that is especially close to our hearts: Emilia, the first intelligent mobile application 100% dedicated to the benefit of patients! 🎉

Here is the official press release regarding this major announcement.

Emilia allows patients to focus on their exchange with their healthcare professional by automatically generating notes that are easy to review and share with a close one or another professional.

While AI scribe solutions that have emerged in the healthcare sector in recent years were so far designed exclusively to assist physicians with medical note-taking, Emilia is designed solely for patients—marking a decisive step forward in healthcare innovation in Quebec.

Forgetting Medical Information After a Consultation: An Underestimated Issue

Several studies show that patients may forget between 40% and 80% of medical information after a consultation. This post-consultation oversight represents a major issue for patient experience and communication in healthcare.

This is no trivial matter. Such forgetfulness can lead to concrete and sometimes serious consequences: poor treatment adherence, misunderstanding of instructions, increased anxiety, and in some cases preventable complications that could have been avoided through better information retention.

Indeed, when patients do not remember their healthcare professional’s instructions, they are more likely to follow their treatment plan incorrectly, which can result in medication errors, complications, or even rehospitalizations.

It is precisely to address this challenge that our team—experts in patient experience and technological healthcare innovation for over 5 years—designed a solution specifically for patients.

A Value Proposition Focused on Real, Tangible Benefits

Emilia offers an innovative solution to concretely improve communication and access to health information at several levels.

A few examples of Emilia’s benefits in real-life use cases

✅ Unwavering support for caregivers through simplified sharing of consultation notes with the chosen person, enabling better coordination and reducing communication errors.

✅ Improved accessibility, especially for allophone communities and newcomers, thanks to automatic translation of notes into the patient’s preferred language—reducing language barriers while promoting equitable access to information.

✅ A simplified care journey with better organization through the automatic classification of notes according to different stages of care.

✅ Enhanced patient autonomy that may lead to fewer readmissions by capturing critical instructions often forgotten upon discharge from a healthcare facility.

✅ Optimal medical plain language adapted to each patient’s literacy level, through automatic simplification of medical summaries.

✅ Better family communication and involvement in pediatric consultations through easy sharing of information between parents.

Emilia Offers Patients a Simple, Smooth, and Intuitive Experience

Emilia’s interface is designed to be intuitive and accessible for all ages and health literacy levels.

How Emilia works

Once the mobile app is downloaded to the patient’s smart device, all they need to do is activate it at the start of their consultation with their healthcare professional.

At the end of the consultation, Emilia generates a structured summary of the key points discussed, such as:

🤒 Symptoms experienced
💊 Proposed treatments
🧑🏽‍⚕️ Healthcare professional’s recommendations
🗓️ Next steps

This allows the healthcare professional to fully focus on the quality of the exchange with their patient, knowing the latter will leave with a reliable tool to revisit the information discussed.

Emilia keeps all your exchanges with your healthcare professional

All summaries, notes, and verbatim exchanges are archived and structured in the patient’s Emilia app and remain easily accessible. Only the patient has access to their own data.

Simplified sharing with a caregiver, parent, or another healthcare professional

The patient may, if they wish, easily send their consultation summary to the person of their choice.

Furthermore, the notes produced can be shared with other healthcare professionals—for example, with a pharmacist after a medical consultation—ensuring optimal care continuity. This collaborative approach directly contributes to reducing misunderstandings after consultations and improving adherence to recommendations.

A Global Innovation, 100% Canadian 🇨🇦

Emilia is the very first mobile application designed for intelligent note-taking by patients and was proudly conceived and developed in Quebec.

Created to make medical information understandable, actionable, and lasting, Emilia sets a new standard in patient support and autonomy.

Data Security and Confidentiality at the Heart of Emilia’s Design

Data privacy and security have always been at the core of Lime Health’s technological initiatives. Like all our patient experience solutions, Emilia is developed according to best security practices. Furthermore:

• Patient recordings and notes in Emilia are protected by end-to-end encryption.
• Data is hosted on servers compliant with provincial and Canadian personal data protection laws.
• Patients retain full control of their data at all times: no commercial use and no sharing without explicit consent.

Discover Emilia and Secure Your Access Today

The Emilia mobile app is available for free on the Google Play Store and Apple App Store and will be gradually rolled out to patients. Invitations and access will be provided in cohorts on a “first come, first served” basis.

We invite you to register now to secure your spot in the next wave of invitations.