PATIENT EXPERIENCE
Patient experience: our measure, your success
Turn patient feedback into concrete actions to continuously improve the quality of care, without any extra effort for your teams.
Patient Reported Experience Measures (PREMs)
The patient’s voice as a driving force for improvement
PREMs capture patients' perceptions of their care experience and measure key aspects such as quality, communication, and accessibility.
With this information at your disposal, you can quickly identify areas for improvement to deliver even more patient-centered care.
Give your organization the power to provide more personalized and effective care while optimizing the use of resources. Compare your results against national and international standards to assess the impact of your efforts.
Questionnaire creation
Build all your questionnaires with our intuitive and flexible platform, specifically designed to meet the unique needs of healthcare.
Automated collection
Create automated sendings effortlessly and save valuable time all while increasing response rates.
Real-time analysis
Easily access performance data from questionnaires and view respondents’ answers to make quick adjustments to your actions.
Continuous improvement
Stand out by engaging your teams and patients in the ongoing improvement process.
INTEROPERABILITY
Fully automate the end-to-end management of your experience questionnaires
Connect your source systems and electronic patient records, then enable automatic triggers to send the right questionnaires, to the right patients, at the right time. Discover the possibilities of sending questionnaires by care pathway, department, hospital, procedure, clinic and much more.
SIMPLE, EASY-TO-USE AND ADAPTED
Create smart questionnaires fast
Our PREMs solution has all the features you need to create modern, user-friendly, frictionless questionnaires.
Question types
Add consent form, sections, Likert-type scales, multiple choice, open questions, matrices and more.
Branch logic
Create an engaging questionnaire by asking only those questions that are relevant to the answers previously provided.
Translations management
Allow your respondents to complete the questionnaire in the language of their choice.
Roles and access
Ensure effective control of access to the platform and data, thanks to customized role assignment and creation functions.
OMNICHANNEL
Reach your respondents, where they are
Optimize response rates and turnaround times by using transmission methods adapted to your customers: SMS, email, QR code, unique code or public link.
SMS and email
Automatically send SMS or email messages to receive responses quickly.
Reminders
Increase your response rates by re-engaging with respondents who did not complete the questionnaire.
Accessibility
Respondents can access questionnaires on all types of mobile and desktop devices.
QR codes
Collect answers easily with unique QR code generated for each questionnaire.
ARTIFICIAL INTELLIGENCE
Valuable data, instantly analyzed and structured, at your fingertips
Our system automatically analyzes patient feedback to identify trends, strengths and areas for improvement. In seconds, get a clear, concise summary that helps you make informed decisions and continuously improve quality of care.
Share your patients' voice with your stakeholders, enabling them to take concrete action.
CUSTOMIZED DASHBOARDS AND REPORTS
Enhance your data in real time
Easily identify opportunities for improvement and gaps using analysis of questionnaire responses and performance data. Take action quickly with real-time data access for your various teams.
Statistical analysis
Optimize your processes with precise statistical analyses that measure the impact of your initiatives and guide your quality of care strategies.
Dimensions and trends
Visualize trends and key dimensions of the patient experience to better understand perceptions and adapt your interventions at the right moment.
PowerBI connectors
Take advantage of our seamless integration with PowerBI to make information easily accessible to your teams and strengthen collaboration.
Filters and cohorts
Deepen your analysis by grouping your respondents based on common characteristics or responses.
INTEGRATED ENVIRONMENT
Adopt our platform without disrupting your existing processes
In addition to clinical and hospital information systems, our platform easily integrates with your existing tools and processes: Microsoft Azure AD Single Sign-On, Microsoft Teams, Microsoft PowerBI connector, Excel exports and more.
Security and privacy
Security and privacy core to our operations.
Trust, security and privacy are Lime's priorities. Nothing is left to chance in order to protect your data during its entire life cycle.
