Lime Health Patient Experience (PX) Platform now compliant with Web Content Accessibility Guidelines (WCAG 2.0 AA)

Patient using a tablet to complete a patient experience survey

According to the Web Accessibility Initiative (WAI) of the World Wide Web Consortium (W3C), a wide range of visual and cognitive impairments (such as low vision, blindness, and dyslexia) can prevent people from accessing web content in a traditional way. The most recent study conducted in Canada shows that at least four percent of Canadians suffer from a learning disability while at least five percent live with a visual disability; worldwide, the World Health Organization estimates that around 2.2 billion people live with a visual impairment

Creating accessible content means removing all barriers that could prevent people living with any of these disabilities to access it and giving them the same opportunities as everyone else to find and access content that is important and relevant to them.

Accessibility promotes inclusivity

Accessibility therefore promotes inclusivity by enabling people with diverse abilities to utilize digital health tools such as the Lime PX Platform. At Lime, we strongly believe that everyone should be able to share their care experience, regardless of their abilities, and that is why our Patient Experience platform is now fully compliant with the WCAG 2.0 AA (Web Content Accessibility Guidelines) standard. We are convinced that offering a PX tool that is easy for patients to engage with and navigate, means providing a more equitable opportunity for everyone’s voice to be heard.

Our accessibility improvements in a nutshell

The WCAG 2.0 AA is the international reference for web content accessibility and is a broad and technical standard developed by the W3C. Here are some of the changes we made to our platform to meet this standard:

  • Appropriate color contrast between text and background
  • Smooth navigation with assistive technologies to fill out and submit surveys
  • Easily modifiable text size for those with visual impairments
  • Assistive technology such as keyboard navigation

A continuous process

In addition to the legal requirement to adhere to WCAG, these upgrades also reflect Lime’s ethical commitment to providing a product which meets the demands of our users. Accessibility is an integral part of how we develop our product and we strive to make sure we create accessible features and interfaces leading to a user-friendly and comfortable experience for patients to engage with healthcare organizations and elevate their voices.
Want to learn more about accessibility? Visit W3C’s resources.